Payment

I accept payment via Paypal
Portugal: bank transfer accepted


Shipping

Once payment has been received, your item will be carefully wrapped and processed. I usually ship within 2 to 4 business days, depending on the item. Items that require size modifications, custom requests and holidays are the exception.

SHAMA ships worldwide from Portugal Correios de Portugal.
Items will be shipped to the address provided on your account under shipping address – please make sure it is the good one!

Estimate time:
Portugal: 1 – 2 days
Europe: 3 – 7 days
USA and Canada: 7 – 14 days
Rest of the world: 10 – 16 days

International customers are responsible for any taxes, duties, or fees assigned at customs. I recommend that you check with your local customs or post office for more information regarding importation taxes/duties that may be applicable to your online order. Please understand that shipping delays due to packages held by customs are beyond my control.


Refunds and Exchanges

Your satisfaction is important to me. I try very hard to provide accurate descriptions and images of my jewelry. If you are dissatisfied with your item, please mail me immediately your intent to return your purchase.
Returns must be mailed within 5 business days of your receipt of the item. A refund will only be issued when I receive the item in its original condition. Shipping costs are non-refundable. Highly customized work is non-returnable.