How can we help you?

Which payment methods are accepted in the Online Shop?

We accept payment via Paypal (faster and safer way to send money, make an online payment, or receive money)

Portugal:
– Paypal –  o sistema mais seguro para pagamentos on-line, mundialmente reconhecido.
– à cobrança
– através de transferência bancária
– por Cartão de Crédito
– referência de Multibanco (easypay)

Contact me at sofia.henriques [at] gmail.com for further information

How long will delivery take?

It depends on many factors: holidays, the country…but here is an estimate time:

Portugal: 2 – 3 days
Europe: 4 – 7 days
USA and Canada: 8 – 14 days
Rest of the world: 10 – 16 days

What exactly happens after ordering?

Once payment has been received, your item will be carefully wrapped and processed.
I usually ship within 2 to 4 business days, depending on the item. Items that require size modifications, custom requests and holidays are the exception.

SHAMA por ti ships worldwide from Portugal – Correios de Portugal.

International customers are responsible for any taxes, duties, or fees assigned at customs. I recommend that you check with your local customs or post office for more information regarding importation taxes/duties that may be applicable to your online order.
Please understand that shipping delays due to packages held by customs are beyond my control.

E para Portugal, como se processam as encomendas?

Para Portugal a sua encomenda SHAMA seguirá num envelope almofadado. A SHAMA enviar-lhe-á um email com o número da sua encomenda para poder acompanhar a mesma via o site www.ctt.pt na rúbrica “acompanhar entregas”. Com este sistema a possibilidade de extravio ou perda são mínimas.

Se ainda assim pretender adicionar um seguro para a totalidade da encomenda, por favor contacte-me, pois os valores serão diferentes. contact: sofia.henriques[at]gmail.com

Order Tracking and Insurances

Once you’ve placed your order, you will receive an email confirmation. We’ll verify your order and payment details and proceed to shipment by registered mail.
Every shipping order has a tracking number, so you can track your package online.
Your package will be safe in any moment and the possibility of loss is minimal.

The shipping values do not include insurance. Please inform me should you prefer it otherwise. Note that in these cases the values rise considerably.

Cancellations

SHAMA por ti accepts cancellations up to the moment your order is being handled to ship. After that, you cannot cancel your order, but you may return it if you wish.

Refunds and Exchanges

Your satisfaction is important to me.
I try very hard to provide accurate descriptions and images of my jewelry. If you are dissatisfied with your item, please mail me immediately your intent to return your purchase at sofia.henriques (at) gmail.com

Returns must be mailed within 5 business days of your receipt of the item.
A refund will be issued when I receive the item in its original condition. Shipping costs are non-refundable. Highly customized work is non-returnable.

Can I make a special request on my order, for example to have an item altered to fit me?

When possible, I am more than happy to do custom work/resize upon request. If you know you will need an item re-sized, please convo me prior to purchase/shipment to discuss the change required and possible options. For more information contact me at sofia.henriques [at]gmail.com for further information.

How should I take care of my jewelry?

Some gemstones do not stand the force of cleaning agents, polishing cloths or cleaners.

No matter what the metal is after each use, gently wipe your jewelry with a soft cloth to remove skin oil and store it in a jewelry box.
Store it separately so it doesn’t scratch other pieces.

The most important step you can take to insure a long lasting piece is to avoid humidity: sea water, spraying it with perfume, excessive perspiration, heat or moisture which will deteriorate the quality of plating.

Remember! Always put in on after you’re ready (bath, moisturizing, make up, perfume)

What is the best way to contact you?

you can contact me at sofia.henriques [at] gmail.com

Positive feedback is always greatly appreciated!